SHIPPING & RETURNS
Free shipping on all orders over $250 Australia Wide.
Amber Maxwell values customer satisfaction and we hope you love your items just as much as we do! You will receive an order confirmation email once your parcel has been shipped.
Amber Maxwell will not be held accountable for late deliveries or damaged goods by Australia Post. We will also not be held accountable for incorrect delivery address provided.
AUSTRALIA WIDE SHIPPING
STANDARD SHIPPING 2-5 Business Days $10.00
EXPRESS SHIPPING 1-2 Business Days $15.00
FREE SHIPPING on all orders over $250 Australia Wide
We deliver products within Australia using the services of Australia Post.
Please Note: Express postage via Australia post does not require a signature for delivery.
We do not take responsibility for any lost items using this method.
Please ship to an address where someone will be to receive the item.
Alternatively please request ‘signature on delivery’ in your order notes.
Shipping / Delivery time is 1-5 business days (1-5 business days in metro / remote locations)
INTERNATIONAL SHIPPING
STANDARD SHIPPING 10-15 Business Days $20
EXPRESS SHIPPING 5-10 Business Days $30
FREE SHIPPING on all orders over $350 International
Please Note: all international customs charges and taxes are payable by the recipient.
Amber Maxwell does not accept responsibility for any charges incurred for shipping orders internationally.
For more information on customs charges for each country please contact your customs authority.
Alternatively you can visit our Europe Online Store
www.ambermaxwell.eu
EXCHANGE & RETURNS
We value our customers and want you to love the items you purchase from us!
Amber Maxwell values customer satisfaction and we want you to be completely happy with your purchase.
We understand shopping online can be daunting and we are happy to exchange your items or offer a store credit note.
You must notify Amber Maxwell via email and return product within 7 days from date of purchase.
Please contact us at info@ambermaxwell.com.au with your name and order number in the subject line to obtain an RA Number and our team will come back to you with the next steps to take.
It is the responsibility of the customer to ensure the goods are returned to Amber Maxwell within these time frames.
ELIGIBILITY FOR EXCHANGE
Item must be in original condition unworn, unwashed with original swing tags attached and original product garment bag.
Contact made with Amber Maxwell via email and return number obtained must be sent back with the product.
Items returned to Amber Maxwell within 7 days of purchase
Specify what item you would like to exchange for including size/colour/style
Any items returned must meet the above elegibility criteria or request for exchange will be denied.
Customers are responsible for postage costs on all return items. Amber Maxwell is not responsible for lost incoming parcels.
We recommend using a service that offers tracking.
Upon exchange, if the stock you request is not available Amber Maxwell will issue you a credit note.
Please choose products with care as Amber Maxwell does not refund products due to “change of mind” including incorrect sizing / items that do not fit.
If you wish to return a faulty item or have received the incorrect item/size, please contact us via email with your details and the issue at info@ambermaxwell.com.au
We will respond to you and endeavour to resolve the issue and/or replace your faulty item/incorrect item/size within 7 days.
SALE STOCK
These items are final and are not eligible for exchange.
Where items purchased on sale do not fit, we are happy to exchange size provided we have the required size in stock.
Items must be returned in original condition and must meet the above criteria ‘eligibility for exchange.
